Dispatch & Deliveries
Due to the large amount of orders received and the medical evaluation process please allow up to 3 business days for dispatch. We always endeavour to have your order posted the next day but in busy periods the processing of orders can take up to 3 business days. Orders placed on long weekends, holidays, Christmas and New Year months and during sales can take up to 7 business days to be processed.
Once your order is dispatched your will receive a confirmation email with your tracking number. Your order can be tracked at https://m.auspost.com.au/view/tracking . Please note tracking details can take 24-48 hours to be updated and be available to track online. When the parcel is “In Transit” we cannot give you any further updates on your delivery as once we have passed it on to Australia Post it is beyond our control.
All orders within Australia are sent by Australia Post Express Post and once dispatched take 1-4 business days depending upon your location as we are based in Western Australia. If you are further out from your capital city it can take up to a day longer.
Melanotan Aus will not accept liability for any loss or damage during delivery or arising from a late delivery due to the fault of Australia Post. If your delivery is not delivered you as the receiver will need to lodge a missing item’s investigation with Australia Post at this link – https://auspost.com.au/help/. If your tracking number is showing as delivered but you have not received your order please check at your local Post Office’s as from experience this is usually the case.
An optional extra of Signature on Delivery is available for $4.95 and is to be selected at your shopping cart. This extra will provide you with capturing the signature of the recipient once the item has been delivered.
We will ship internationally but it is the sole responsibility of the customer to be aware of the laws governing the importation and possession of the products ordered.
We offer a registered regular mail and express service for international shipments.
Registered Post International – $22.00
3-10 business days delivery. An added security service with signature on delivery.
Express Courier International – $45.95
2-4 business days delivery. Full tracking & signature on delivery.
Please research all peptides and research chemicals to ensure that they are legal for importation PRIOR to ordering. Once the order has left our premises we cannot be held responsible for customs hold ups. We do not have a reship or refund policy for international orders.
Returns & Refunds
Due to the nature of our products we do not accept any returns or refunds.