Our Order Process
Place Your Order
Select the product(s) you wish to order on the shop page and “Add To Cart”.
Click on cart to review your added items. Once you are happy with your selection click on “Checkout” to proceed.
Complete Medical Questionnaire
You will then be directed to the Registration page, where you will need to enter your email address and a password. This will be your login details for future access to your account.
If you have previously registered with us log in with your existing email and password.
Once you have registered you will then be required to complete a short medical questionnaire on any previous or current medical conditions or circumstances.
Please answer all questions honestly to be able to correctly assess if there are any issues preventing you from using Melanotan.
Depending upon your answers if there is nothing preventing you from ordering then you will be able to complete your order and be redirected to the checkout page.
If there are any answers that are of concern you will not be able to proceed any further at this stage and our medical specialist will be in contact with you within 48hours to discuss further details with you. The questions which your answers are of concern will be highlighted in red for your reference.
Checkout & Payment
To complete your order please enter your billing address and nominated delivery address details. Please make sure your address is entered correctly and any delivery instructions are recorded.
Once all details are completed you can submit your order and proceed to make payment via Direct Bank Transfer.An Order Confirmation email will be received which will include bank account details for payment.
Please make sure you use your Order Number (which is found in your order confirmation email above your order details) as the reference for your payment transfer as it is very difficult to track your payments without this.
Please email a screenshot or receipt of your completed payment to email@example.com for payment confirmation.
Once payment is received your order will be forwarded to our medical specialist for evaluation.
Please note if payment is not received within 10 days your order will be cancelled.
Medical Questionnaire Evaluation & Approval/Script Dispatched
One of our medical specialists will review your medical questionnaire and order. Once authorised, they will send a prescription to our compounding pharmacy for processing.
Once your order has been authorised and prescription issued to the pharmacy you will receiveemail confirmation of payment received and processing of your order. This will include our strict instructions and guidelines to be reviewed before administrating your Melanotan.
Pharmacy Compounds and Dispatches Your Order
Once your order has been dispatched you will receive a shipping confirmation update with your tracking number enclosed to track the progress of your delivery with Australia Post.